Retail Sales - Home Department - Natick Mall

About the role

Join our team as a Salesperson and bring your signature Massachusetts energy to create wicked strong customer relationships both in-store and online. Help every shopper feel like a regular at their favorite neighborhood spot with your passion for fashion, styling, and exceptional service.

Responsibilities

• Set and achieve sales goals for both in-store and digital selling using effective tools (including text and social media).
• Build lasting relationships with customers through friendly, honest, and helpful service.
• Provide confident and honest feedback to customers about style and fit.
• Develop fashion and product expertise to offer knowledgeable recommendations.
• Maintain a customer-ready department by filling orders, stocking, re-merchandising, handling price markdowns, and light cleaning.
• Grow customer relationships by opening new Nordstrom Rewards program accounts.
• Collaborate with the team to ensure a seamless shopping experience.
• Occasionally perform duties in other departments as needed based on business requirements.

Requirements

• Excellent communication and people skills.
• Self-motivated and goal-oriented with a strong work ethic.
• Interest in using networking and technology to achieve sales goals.
• Ability to excel in a team environment.
• Strong organizational skills and follow-through to prioritize multiple tasks in a fast-paced setting.
• Flexibility to work a schedule based on business needs.

Physical Requirements

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Handling bulky or awkwardly shaped items, including reaching above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Benefits

• Career growth opportunities with promotions and development at every level.
• Supportive, inclusive team culture that values collaboration and success.
• Community-focused values and local pride.
• Medical, vision, and dental insurance.
• Retirement plans, including 401k.
• Paid Time Away (PTO), holidays, and life/disability insurance.
• Merchandise discount and Employee Assistance Program (EAP) resources.
• Eligibility for performance-based incentives/bonuses.

Pay

Hourly pay range: $15.25 - $15.25, dependent on location, job-related knowledge, skills, and experience.

Commission varies by merchandise sold: 3% to 14.5% for apparel, shoes, and accessories; 3% for Beauty and Men’s Fragrance sales roles.