Retail Sales - Gift Shop at Baylor Scott & White - Hillcrest (#155)

About the Role

Cloverkey, a trusted name in retail gift shops within hospital systems, is seeking a Part Time Sales Associate for the Gift Shop at Baylor Scott & White Medical Center - Hillcrest in Waco, TX. As a family-owned business built on values of hard work, integrity, and exceptional customer service, we are looking for someone who embodies these qualities and is ready to take our gift shop to the next level. This role is ideal for individuals who thrive in a fast-paced, purpose-driven environment and are committed to making a direct impact on organizational success.

Responsibilities

• Deliver an exceptional customer experience by warmly greeting every customer, providing personalized service, and inviting them to return.
• Meet individual and store sales goals while contributing to overall store performance.
• Maintain an organized, clean, and visually appealing gift shop that reflects Cloverkey merchandising standards and hospital infection prevention requirements.
• Accurately process customer transactions and handle cash, credit cards, payroll deductions, hospital charge accounts, and other approved payment methods.
• Balance and verify cash drawers at the beginning and end of each shift, following established cash handling procedures.
• Promptly report and document any cash discrepancies in accordance with company policy.
• Maintain reliable attendance, work scheduled shifts, and follow Cloverkey and hospital policies and professional appearance standards.
• Build positive relationships with hospital staff, volunteers, patients, and visitors while representing Cloverkey in a professional manner.
• Understand daily store operations and contribute to a collaborative team environment focused on excellent service and sales results.
• Demonstrate accountability, professionalism, and a commitment to continuous improvement as measured through individual and team performance.
• Perform other duties as assigned by Store Manager, Assistant Manager, District Manager, or Corporate.

Schedule

22 – 26 hours per week:

• Tuesday: 2:00 pm – 7:15 pm
• Thursday: 2:00 pm – 7:15 pm
• Saturday: 9:50 am – 6:15 pm
• Sunday: 9:50 am – 6:15 pm

Gift Shop Hours:

• Monday - Friday: 8:00 am - 7:00 pm
• Saturday - Sunday: 10:00 am - 6:00 pm

Requirements

• High School Diploma or equivalent
• Previous experience in gift sales or a related field is preferred

Qualifications

• Knowledge of basic math skills for processing transactions
• Excellent phone etiquette and communication skills
• Effective time management skills to prioritize tasks and meet deadlines
• Strong sales skills with the ability to upsell and cross-sell products
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to stand during scheduled shifts
• Ability to build rapport with customers with strong customer service skills

All candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements.

Cloverkey is proud to be an Equal Opportunity Employer. We are committed to creating a workplace where all employees and applicants are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.