Retail Sales (PT) - Gift Shop (#156)

Key Responsibilities

• Deliver an exceptional customer experience by warmly greeting every customer, providing personalized service, and inviting them to return.
• Meet individual and store sales goals while contributing to overall store performance.
• Maintain an organized, clean, and visually appealing gift shop that reflects Cloverkey merchandising standards and hospital infection prevention requirements.
• Accurately process customer transactions and handle cash, credit cards, payroll deductions, hospital charge accounts, and other approved payment methods.
• Balance and verify cash drawers at the beginning and end of each shift, following established cash handling procedures.
• Promptly report and document any cash discrepancies in accordance with company policy.
• Maintain reliable attendance, work scheduled shifts and follow Cloverkey and hospital policies and professional appearance standards.
• Build positive relationships with hospital staff, volunteers, patients, and visitors while representing Cloverkey in a professional manner.
• Understand daily store operations and contribute to a collaborative team environment focused on excellent service and sales results.
• Demonstrate accountability, professionalism, and a commitment to continuous improvement as measured through individual and team performance.

Requirements

• High School Diploma or equivalent
• Previous experience in gifts sales or a related field is preferred
• Knowledge of basic math skills for processing transactions
• Excellent phone etiquette and communication skills
• Effective time management skills to prioritize tasks and meet deadlines
• Strong sales skills with the ability to upsell and cross-sell products
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to stand during scheduled shift
• Ability to build rapport with customers with strong customer service skills