Retail Sales Floor Leader, Encino, #491

BevMo! by Gopuff is seeking a Sales Floor Leader for the Retail Operations team. The Sales Floor Leader supports the Store Manager in creating an excellent customer experience while driving sales and delivering on business goals.

Responsibilities

• Create a welcoming environment for customers by greeting, assisting, and selling, and respond quickly to inquiries and needs.
• Provide a strong leadership presence on the sales floor, ensuring exceptional service for all customers.
• Manage day‑to‑day store operations, including opening and closing procedures, cash handling, and POS system management.
• Achieve sales targets and maximize profitability through effective selling, merchandising, promotional, and upselling techniques across multiple categories.
• Partner with store support teams to increase sales, promote merchandise categories, and expand markets.
• Assist the Store Manager in managing store expenses and budgets, including labor costs, supplies, and operational expenses.
• Use company tools to diagnose opportunities and develop action plans to improve store performance.
• Monitor inventory levels and participate in inventory management activities to minimize out‑of‑stock situations and overstocking.
• Support store staff training, provide feedback and coaching, and contribute to performance evaluations.
• Ensure pricing, signage, and displays are correct at all times.
• Receive vendor deliveries and stock the sales floor in a timely manner.
• Control inventory stock levels and reorder as necessary within budget.
• Enforce all company policies and procedures, including health, safety, and security.
• Maintain a clean, organized, and welcoming store environment.

Skills Required

• Financial and business acumen – ability to evaluate indicators and translate data into actionable results.
• Problem solving and decision quality – use rigorous logic to develop effective solutions.
• Relationship management – build constructive relationships and influence at all levels.
• Influencing and negotiation – present ideas that lead others to action.
• Planning and priority setting – set objectives, organize work, and exceed goals.
• Strong organizational and time‑management skills.
• Excellent listening, written, and oral communication skills.

Qualifications

• 3+ years of management experience.
• Retail or hospitality management experience (preferred).
• Wine, spirits, and beer product knowledge (preferred).
• Ability to work full‑time, including nights, weekends, and holidays.
• Understanding of regulatory requirements related to the sale of alcohol.
• Strong interpersonal skills for confident communication with customers and team members.
• High school diploma or equivalent.
• Ability to lift up to 49 pounds.

Pay Range

Compensation is based on market pricing and may vary by location. For Encino, CA the range is $23 – $31.65 per hour. Starting pay is determined by job‑related skills, experience, qualifications, work location, and market conditions. Pay ranges may be modified in the future.