Retail Sales Floor Leader, Albany, #449

About the role

As a Sales Floor Leader, you will support the Store Manager in creating an excellent customer experience while driving sales and delivering on business goals. Lead daily operations, including motivating the team to achieve store goals while providing an excellent customer experience. Help the Store Manager analyze sales trends and develop action plans to drive top-line sales. Provide a strong leadership presence while enforcing all company policies and procedures and ensuring compliance with regulatory requirements.

Responsibilities

• Create a welcoming environment for customers by greeting, assisting, and selling; respond quickly to customer inquiries and needs.
• Provide strong leadership and control on the sales floor to ensure all customers receive exceptional service and their needs are met.
• Manage day-to-day store operations on the sales floor, including opening and closing procedures, cash handling, and POS system management.
• Achieve sales targets and maximize profitability through effective selling and merchandising, using promotional and upselling techniques across multiple categories.
• Partner with store support teams to increase sales, drive/promote merchandise categories, and expand markets.
• Support the Store Manager in managing store expenses and budgets, including labor costs, supplies, and operational expenses.
• Utilize company tools to diagnose opportunities and develop action plans to improve store performance.
• Monitor inventory levels and participate in inventory management activities to minimize out-of-stock situations and overstocking.
• Support the Store Manager in training store staff, including providing feedback, coaching, and input on performance evaluations.
• Ensure all pricing, signage, and displays are correct at all times.
• Receive regular vendor deliveries and stock the sales floor in a timely manner.
• Control inventory stock levels and reorder as necessary within budget.
• Enforce all company policies and procedures, including health, safety, and security.
• Maintain a clean, organized, and welcoming store environment.

Skills

• Financial and Business Acumen: Ability to evaluate financial and business indicators and translate data into actionable information to drive results.
• Problem Solving & Decision Quality: Use rigorous logic and methods to solve problems with effective solutions.
• Relationship Management: Build constructive and effective relationships; influence at all levels and work effectively within a team.
• Influencing and Negotiation: Present ideas and directions that lead others to action.
• Planning and Priority Setting: Set objectives and goals, organize work appropriately to meet and exceed goals; strong organizational and time management skills.
• Communication: Strong listening, written, and oral communication skills.

Qualifications

• 3+ years of management experience.
• Retail or Hospitality management experience (preferred).
• Wine, Spirits & Beer product knowledge (preferred).
• Ability to work full-time employment as business requires (nights, weekends, and holidays).
• Understanding of regulatory requirements related to the sale of alcohol.
• Strong interpersonal skills to communicate with confidence to customers and team.
• Strong organizational and time management skills.
• High school diploma or equivalent.
• Ability to lift up to 49 pounds.

Pay

Albany, CA: $23 – $31.65 per hour. Compensation is based on a cost of labor index for the geographic area. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.