Retail Sales Floor Lead

Your Job

As a Retail Sales Floor Lead at Brooks, you play a critical role in delivering the premium service experience customers expect. You serve as a front-line brand ambassador, using your expert product knowledge and strong service skills to educate customers and support your teammates. You help drive a productive atmosphere on the sales floor by modeling exceptional service, supporting staff training, and stepping in as the point person for customer conflict resolution and operational problem-solving when store management is not present. You take ownership of daily floor execution, help maintain a well-organized and visually strong environment, and provide leadership that elevates the customer experience, your peers’ performance, and overall store performance.

Responsibilities

• Create energy, inspire teammates, and elevate the Brooks brand by fostering a fun and productive sales floor environment
• Deliver premium personalized customer service through active listening, behavioral awareness, storytelling, and expert product education for customers of all athletic abilities
• Serve as the go-to-expert in fitting and gait analysis, guiding customers to the right products, and supporting teammates with their own fitting expertise
• Act as the primary point person for resolving customer escalations and operational issues when a manager is not present
• Delegate tasks to maintain sales floor and stockroom organization, ensuring a clean, efficient, and customer-ready environment
• Perform keyholder duties, including opening and closing the store as needed
• Aid in merchandising the sales floor, receiving and stocking product, cashiering, and supporting store events or offsite activations
• Identify and execute merchandising or daily store projects in partnership with store leadership and teammates
• Support retail management by training and coaching staff on sales techniques, product knowledge, and store operations
• Communicate sensitive or important information effectively and professionally with store management
• Demonstrate regular, dependable attendance, punctuality, and consistent engagement as a reliable member of the store leadership team
• Perform other duties as assigned by store leadership

Qualifications

• 2+ years of premium retail experience with strong sales and service background preferred
• Availability to work 30+ hours per week, including evenings and weekends
• Keyholder experience strongly preferred
• Moderate computer proficiency and the ability to quickly learn POS and other retail systems
• Strong POS accuracy and inventory-counting abilities; basic retail math preferred
• Ability to lift up to 50 lbs. and stand for extended periods
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company and with customers
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• Comfort interacting with a wide range of customers—from brand-new runners to elite athletes to corporate visitors
• Keen attention to detail in executing tasks while understanding broader store and business needs
• Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community
• Embraces and lives the Brooks values!