Sales Floor Lead

Essential Functions

• Develop, implement and adapt in-store sales strategies to meet or exceed revenue targets.
• Analyze daily sales data and market trends to adjust strategies based on real-time data.
• Lead, coach, and mentor the sales team through on-the-floor guidance and feedback.
• Manage merchandising layout and product placement to maximize conversion.
• Maintain a high standard of customer service and resolve issues as needed.
• Build and maintain customer relationships through follow-ups and loyalty programs.

Additional Responsibilities

• Stay current on emerging sales technologies.
• Develop and deliver ongoing training for new hires and existing staff to improve sales skills and product knowledge.
• Collaborate with the marketing team to align in-store promotions with digital advertising efforts.
• Work with fulfillment and inventory teams to ensure timely and accurate order processing.
• Track and report on sales KPIs, team performance, customer satisfaction scores, and inventory turns using CRM and ERP tools.
• Other tasks as requested.

Necessary Skills/Qualifications

• 3+ years of experience in retail sales leadership, preferably in electronics or tech.
• Demonstrated ability to lead and develop high-performing sales teams.
• Strong merchandising skills and understanding of retail sales cycles.
• In-depth knowledge of consumer electronics, especially computers and accessories.
• Effective communication and interpersonal skills.
• Proficiency in CRM systems and sales tracking tools.