Retail Floor Lead

About the role

The role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. The Floor Lead encourages the team to maintain Vuori’s standards in retail sales and customer experiences, supervises the retail floor, takes initiative, delegates work, and serves as the “go‑to” person. Under the direction of the General Manager, the Floor Lead assists with leadership duties and works directly with both the General Manager and Assistant Store Manager.

Responsibilities

• Create an unforgettable customer experience.
• Work with the sales team to ensure each customer receives the best experience possible.
• Take ownership of the sales floor and sales team to prioritize the customer experience.
• Prepare fitting rooms, locate sizes, and provide honest, knowledgeable feedback on merchandise style and fit.
• Forge lasting relationships with customers by discussing product details, new arrivals, replenishment, and inviting them to upcoming events.
• Stay knowledgeable about new and best‑selling items and share insights with customers and the team.
• Lead day‑to‑day store operations when the General Manager or Assistant Store Manager is absent.
• Motivate the sales team and achieve sales goals in a team‑based commission environment.
• Seek new product knowledge in the broader fashion landscape and active‑wear to serve as an expert for customers.
• Lead the team in completing projects while keeping focus on the customer experience.
• Communicate inventory needs to support business goals.
• Collaborate with the Retail General Manager on daily maintenance, sales strategy, community, and team management to ensure smooth business operations.
• Lead the team in daily store maintenance, including restocking product, maintaining visual merchandising, and cleaning.
• Apply responsibility, protocol adherence, and safety standards when opening and closing the store.
• Encourage employees to give 100 % effort, adhere to punctuality, and fulfill role responsibilities at all times.

Qualifications

• Available for morning and/or evening shifts, 8 hours per day, 5 days per week, with at least one weekend day.
• Demonstrated punctuality and attendance leadership.
• Ability to develop relationships with customers and colleagues.
• Customer‑service expertise, creating experiences, embracing the social aspect of sales, and proactively handling customer concerns.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Quick learner of new procedures and processes.
• Strong organizational and follow‑through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eagerness to develop new skills and responsiveness to feedback.
• Willingness to lift and move products and equipment and boxes weighing up to 30 lb.
• Willingness to stay active and move throughout the store during each shift.
• Willingness to reach, bend, and use a step stool or ladder when needed.
• Willingness to work in an environment with bright lights and music.
• Willingness to work as part of a team in a fast‑paced retail environment.

Benefits

• Health Insurance
• Savings and Retirement Plan
• Employee Assistance Program
• Generous Vuori Discount & Industry Perks
• Paid Time Off
• Wellness & Fitness benefits