Retail Floor Lead

About the role

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. Drawing inspiration from an active coastal California lifestyle, the brand integrates fitness, creative expression, and life. The Retail Store Floor Lead leads the retail sales team by example, forges connections with customers, communicates Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook, and encourages the team to maintain Vuori’s standards in retail sales and customer experiences.

Responsibilities

• Create an unforgettable customer experience
• Work with the sales team to ensure each customer receives the best experience possible
• Take ownership of the sales floor and sales team to keep customer experience the top priority
• Prepare fitting rooms, find sizes, and provide honest, knowledgeable feedback on merchandise style and fit
• Forge lasting relationships with customers by discussing product details, new arrivals, replenishment, and inviting them to upcoming events
• Stay knowledgeable about new arrivals and best‑selling items and share that information with customers and the team
• Lead the team on day‑to‑day store operations when the Store Manager or Assistant Store Manager is absent
• Motivate the sales team and achieve sales goals in a team‑based commission environment
• Seek new product knowledge in the broader fashion and active‑wear landscape to serve as a customer expert
• Lead the team in completing projects while maintaining a focus on customer experience
• Communicate inventory needs to support business goals
• Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management to keep the business running smoothly
• Lead the team in daily store maintenance, including restocking, visual merchandising, and cleaning
• Utilize utmost responsibility, attention to protocol, and safety standards during store opening and closing
• Under the guidance of the Retail Store Manager, encourage employees to give 100%, adhere to punctuality, and fulfill role responsibilities at all times

Qualifications

• Prior leadership experience and a desire to develop within the role, with a minimum commitment of 1 year
• Ability to develop relationships with customers and colleagues
• Customer service expert: creates experiences, builds relationships, embraces the social aspect of sales, and positively and proactively handles customer concerns
• Ability to prioritize multiple tasks in a fast‑paced environment
• Ability to quickly learn new procedures and processes
• Strong organizational and follow‑through skills
• Excellent communication and interpersonal skills
• High level of ownership, accountability, and initiative
• Eager to develop new skills and responsive to feedback

Schedule

Open availability for 37‑40 hour work weeks. Must be a leader in punctuality and attendance, adhering to scheduled shifts. Shifts start as early as 5am and closing shifts end at 8pm. May be required to work split shifts due to the needs of the business.

Benefits

• Health Insurance
• Paid Time Off
• Employee Discount
• 401(k)

Pay

$19‑$21 plus a pooled team commission