Retail Floor Lead

About the role

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy, fast-paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way.

Responsibilities

• Lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook.
• Encourage the team on how to maintain Vuori’s standards in retail sales and customer experiences.
• Create an unforgettable customer experience:
  • Work with the sales team to ensure each customer receives the best experience possible.
  • Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
  • Prepare the fitting rooms, find sizes, and provide honest, knowledgeable feedback to customers regarding merchandise style and fit.
  • Forge lasting relationships with customers by engaging with them about product details, new product and replenishment, and invite them to upcoming events.
  • Be knowledgeable on what’s new and what’s selling well and share with both the customer and team.
• Be the business:
  • Lead the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not in.
  • Motivate the sales team and achieve sales goals in a team-based commission environment.
  • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
  • Lead the team in the completion of projects while keeping the focus on customer experience.
  • Communicate inventory needs to support the business goal.
• Leadership/Ownership:
  • Work with the Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
  • Lead the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
  • Utilize the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
  • Under the guidance of the Retail Store Manager, encourage employees to give 100%, adhere to punctuality and role responsibilities at all times.

Qualifications

• Available morning and/or evening, work 8-hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales, and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eager to develop new skills and responsive to feedback.

Pay

Pay Range: $17.00 - $19.00 per hour (plus a team-pulled commission).

Benefits

• Health Insurance
• Paid Time Off
• Employee Discount
• 401(k)