Retail Sales Associate, White Marsh - Flex

About the role

As a Retail Selling Flex Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty—making each visit both meaningful and successful. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do—every day, all day.

Responsibilities

• Begin each day energized and ready to make an impact; greet teammates with a warm hello and help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• Engage customers with a warm welcome, eye contact, and friendly, personal conversations to build relationships and encourage repeat visits.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves as needed.
• Finish Strong by sharing loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank-you; often walk the package around and use the customer’s name.
• Support one another with honesty, care, and collaboration to better serve customers and communities.
• Strive to improve every day, take pride in your work, achieve sales goals, and learn from each other to deliver individual and store results.
• Keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

Schedule and availability

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Minimum work requirements of 42 hours per quarter during 1st, 2nd, and 3rd fiscal quarters (February–April, May–July, August–October).
• During the 4th fiscal quarter (November–January), minimum of 60 hours per quarter.
• Hours may be subject to change; a minimum number of weekend shifts may be required.

Requirements

• Ability to understand and communicate effectively with customers, co-workers, and supervisors in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Capable of meeting daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start new ventures; adaptable to changing priorities; able to work independently but thrive in team environments.
• Ability to handle electronic devices, including handheld equipment, cash registers, and processing transactions.

Essential physical requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours; lifting at least 25 lbs.; stooping, kneeling, crouching, climbing ladders, and reaching including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups and volunteer opportunities to build community.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.