Retail Sales Associate - West Seneca

Pay

Starting at $16.00 per hour

About the role

The Retail Sales Associate (RSA) plays a vital role in delivering an excellent shopping experience at the Hearts for the Homeless Thrift Store. This position supports all day-to-day retail operations, including customer service, register transactions, merchandising, store appearance, and collaboration with staff and volunteers. The ideal candidate is customer-focused, dependable, and comfortable working in a fast-paced retail environment.

Work Environment: In-person position (not remote)

At Hearts for the Homeless Thrift Store, your work directly supports our mission while helping create a welcoming and positive experience for every customer.

Responsibilities

• Greet customers as they enter and exit the store in a friendly and professional manner
• Provide high-quality customer service in alignment with company standards and scripts
• Operate the cash register and point-of-sale system accurately, including cash and credit transactions
• Assist customers with product questions and loyalty program sign-ups
• Stock shelves and clothing racks to maximize shopping opportunities
• Maintain cleanliness and organization of the sales floor, fitting rooms, register area, restrooms, and other public areas
• Remove unsold merchandise as directed and assist with inventory needs
• Support store opening and end-of-day closeout procedures
• Work collaboratively with staff and volunteers, providing clear direction when needed
• Communicate customer service issues, register discrepancies, and operational concerns to management
• Attend required trainings and staff meetings
• Follow company policies, procedures, and code of conduct
• Perform other duties as assigned

Qualifications

• High school diploma or GED preferred
• 2 years of retail experience preferred
• Experience working with volunteers is a plus
• Reliable, punctual attendance with flexibility to work scheduled shifts
• Ability to multitask in a fast-paced environment
• Strong customer service and communication skills
• Ability to work independently or as part of a team
• Ability to stand for extended periods and lift up to 35 pounds
• Basic computer skills, including POS systems, email, Microsoft Word, and Google Docs
• Attention to detail and ability to reconcile daily receipts

Schedule

Part-time, evenings only; Saturdays required. Monday through Saturday — minimum of two Saturdays per month required for evening shifts.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k)