Retail Sales Associate - Smart Cart

About the role

We are revolutionizing the shopping experience by introducing customers to a fun Smart shopping cart. Our mission is to make shopping not just easy, but also enjoyable for everyone. We are looking for enthusiastic and friendly individuals to join our team and help us create unforgettable shopping moments. This is a great opportunity for those who enjoy working with the public, have a passion for retail, are tech-savvy, and love customer service!

Responsibilities

• Engage with Customers: Actively engage with customers to introduce and show features of the interactive Smart shopping cart.
• Tutorials and Training: Conduct quick and effective tutorials to educate customers on how to use the shopping cart, highlighting its features and benefits.
• Support and Troubleshooting: Provide on-the-spot assistance to customers experiencing difficulties, ensuring any issues are resolved promptly.
• Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to the development team.
• Adoption: Develop and implement strategies to encourage customers to try and continue using the shopping cart.
• Collaboration: Work closely with store management and the Smart Cart team to ensure the shopping cart meets customer needs and expectations.
• Provide Exceptional Service: Answer questions, assist customers throughout their shopping experience, offer recommendations, and ensure every customer leaves happy.

Requirements

• Tech Savvy: Comfortable with using and explaining new technology; basic understanding of AI technology and user interfaces; ability to troubleshoot common technical issues.
• Communication Skills: Excellent verbal and written communication skills; ability to explain complex concepts in a simple and engaging manner.
• Customer Service: Strong customer service skills with a friendly and approachable demeanor.
• Problem‑Solving: Ability to think on your feet and resolve issues quickly and efficiently; proven ability to work solo and in team environments, with preference for team‑oriented, highly motivated, self‑driven individuals.
• Effective customer relations: Consistently deliver exceptional service.
• Ability to work independently.
• Previous experience as a Retail Associate, Grocery Store associate, in Customer Service, Technology, Product Demonstration, Shopper Assistance, or as a Brand Ambassador is a plus.
• Must be 18 years of age and authorized to work in the United States.
• Access to reliable transportation.
• Ability to work the entire duration of the assigned project.
• Physical demands: ability to stand for prolonged periods with frequent walking, use hands and wrists regularly (including repetitive motions), lift and carry items up to 25 lbs., and travel by car.

Benefits

• Innovative Environment: Be part of a team at the forefront of supporting retail technology.
• Referral bonuses: Get paid for referring friends and family.
• Career Growth: WIS is committed to creating opportunities for those who aspire for more; career and promotion opportunities are available.
• Employee‑paid health insurance available at competitive group rates.
• Opportunities for paid travel and occasional overnight stays.
• Other non‑Smart Cart positions available after project completion.
• Supportive environment where diversity is celebrated and every individual is valued for their unique talents.

Pay

Starting wage: $18.00 – $19.00 per hour. Travel and training wages vary depending on local WIS office wages; please ask your recruiter for details.

Schedule

Part‑time position with the ability to work varied, traditional, and non‑traditional flexible hours.