Retail Sales Associate - Route 1

About the role

We’re looking for a Brand Associate who will engage and connect with our customers, providing excellent service and education to build brand loyalty. You’ll collaborate with your team to deliver a best-in-class customer experience through an omni-channel approach.

Responsibilities

• Treat all customers and employees with respect and maintain a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Engage with customers to drive sales and service using suggestive selling techniques.
• Enhance customer experience using all omnichannel offerings.
• Support sales floor, fitting room, cash wrap, and back of house operations as needed.
• Maintain a neat, clean, and organized work area.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Requirements

• A good communicator with the ability to interact effectively with customers and colleagues.
• A customer-focused service provider both on and off the sales floor.
• Passionate about retail and comfortable working in a fast-paced environment.
• A problem solver with a focus on continuous improvement, open to feedback, and proactive in taking action.
• Able to work flexible schedules, including evenings, weekends, holidays, and overnight shifts.
• Able to use retail technology.
• Able to navigate the sales floor, stockroom, and office areas and lift up to 30 lbs.

Qualifications

• High school diploma or equivalent.
• Experience in retail or a related field preferred.
• Knowledge of retail operations and customer service principles.

Skills

• Excellent communication skills.
• Ability to handle multiple tasks and prioritize responsibilities.
• Customer service orientation.
• Problem-solving and decision-making abilities.
• Flexibility and adaptability to changing schedules and environments.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Volunteering opportunities at a charity of your choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.

Pay

Hourly Range: $17.00 - $17.50
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies, and work location. We will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements.

Schedule

We offer flexible scheduling to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.