Retail Sales Associate, Madison Ave., NY

About the role

Nespresso places people and specialty coffee at the heart of what we do. As a Retail Sales Associate, you will be the welcoming face of our retail boutique, guiding and assisting customers to create memorable experiences that go beyond selling coffee.

Responsibilities

• Brand Advocate: Share Nespresso's mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: Have a heart for hospitality and working with people.
• Greet and Engage: Create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: Understand customer needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: Offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: Proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: Take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked, and ensuring cleanliness.
• Training and Learning: Undergo a training period that sets you up for success well beyond your first day.

Requirements

• You are inherently a people person and thrive in a customer service environment.
• You enjoy working in a fast-paced environment, thinking on your feet, and adapting to change.
• You are punctual and available to work open and closing shifts, weekends, and holidays.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.

Qualifications

• Passion for coffee and exceptional customer service.
• Prior experience in a similar role is preferred but not required.
• Ability to communicate effectively and interact with a diverse clientele.
• Basic computer skills and familiarity with point-of-sale systems.

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and adaptability skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of coffee products and brewing methods.

Benefits

• Coffee expertise - You will learn all about coffee and become a coffee expert.
• Caring Culture - Join a supportive and collaborative team environment.
• Growth and Development - Opportunities for personal and professional growth.
• Purposeful Work - Enjoy work that makes a positive impact for humans and our planet.

Pay

The approximate hourly pay for this position is $21.00. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

Schedule

Open and closing shifts, weekends, and holidays are common. Specific schedules will be discussed during the interview process.