Retail Sales Associate, Key Holder
About the role
DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers. What makes us different: we are committed to developing our people in order to promote from within; we are located in free-standing stores, not in malls, and close at 7pm; and the entire team is eligible for quarterly bonuses.
Responsibilities
- Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
- Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
- Assist with building a superior customer-focused sales team by providing ongoing coaching and training for selling skills, behaviors, and operational procedures
Qualifications
- High school diploma or equivalent (college/university degree helpful but not required)
- Demonstrates superior customer service techniques and experience with problem/complaint resolution
- Ability to lift up to 10 lbs. and move up to 50 lbs.
Pay
Based on experience, the expected pay range for this position is between $15.00 per hour and $16.92 per hour. Compensation includes a base hourly wage, plus commission potential of 1.5% to 6% based on individual sales performance after meeting a weekly sales base, if applicable. Associates are also eligible for a quarterly bonus based on overall store sales.