Retail Sales Associate, Key Holder
About the role
DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers.
What makes us different?
- We are committed to developing our people in order to promote from within
- We are located in free-standing stores, not in malls, and close at 7pm!
- ENTIRE team is eligible for quarterly bonuses
Responsibilities
We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment. Key responsibilities include:
- Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
- Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
- Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures
Qualifications
- High school diploma or equivalent (college/university degree helpful not required)
- Demonstrates superior customer service techniques and experience with problem/complaint resolution
- Ability to lift up to 10 lbs. and move up to 50 lbs.
Pay
Based on experience, the expected pay range for this position is between $16.10 per hour and $18.46 per hour. This is achieved through a base hourly wage ranging from $10.20 to $13.35, a commission of 1.5% to 6% based on individual sales performance, and additional compensation to ensure minimum wage if necessary. Associates are also eligible for a quarterly bonus based on overall store sales.
Benefits
- 401(k) Plan (all associates eligible)
- Medical/Dental/Vision Plans (associates working 30 hours or more)
- Life Insurance and Disability Plans (associates working 30 hours or more)
- Healthcare and Dependent Care Flexible Spending Accounts (associates working 30 hours or more)
- Paid Holidays, Sick/Personal Days and Vacation Time (associates working 30 hours or more)