Retail Sales Associate, Key Holder
About the role
DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers. We are located in free-standing stores, not in malls, and close at 7pm. The entire team is eligible for quarterly bonuses.
Responsibilities
- Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
- Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
- Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures
Qualifications
- High school diploma or equivalent (college/university degree helpful not required)
- Demonstrates superior customer service techniques and experience with problem/complaint resolution
- Ability to lift up to 10 lbs. and move up to 50 lbs.
Pay
Based on experience, the expected pay range for this position is between $16.16 per hour and $17.21 per hour. This is achieved through a base hourly wage ranging from $9.95 to $11.65, a commission of 1.5% to 6% based on individual sales performance, and additional compensation to ensure minimum wage if necessary. Associates are also eligible for a quarterly bonus based on overall store sales.
Benefits
- 401(k) Plan (all associates eligible)
- Medical/Dental/Vision Plans (associates working 30 hours or more)
- Life Insurance and Disability Plans (associates working 30 hours or more)
- Healthcare and Dependent Care Flexible Spending Accounts (associates working 30 hours or more)
- Paid Holidays, Sick/Personal Days and Vacation Time (associates working 30 hours or more)