Retail Sales Associate, Key Holder

About the role

DXL Group is looking for a Retail Sales Associate, Key Holder who is committed to building long-term relationships with guests by providing an experience that is unmatched by other retailers.

Key differentiators include:

• Commitment to developing people with a strong internal promotion track record
• Standalone stores that close at 7:00 PM
• Entire team eligible for quarterly bonuses

Responsibilities

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment. Key responsibilities include:

• Ensure each guest feels welcomed by spending quality time, asking questions to learn about his/her needs, preferences, and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing ongoing coaching and training for selling skills, behaviors, and operational procedures

Qualifications

• High school diploma or equivalent (college/university degree helpful but not required)
• Demonstrates superior customer service techniques and experience with problem/complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Pay

Based on experience, the expected pay range for this position is between $16.00 per hour and $18.46 per hour. This is achieved through:

• A base hourly wage ranging from $10.20 to $13.35
• A commission of 1.5% to 6% based on individual sales performance
• Additional compensation to ensure minimum wage if necessary
• Associates are also eligible for a quarterly bonus based on overall store sales

Benefits

• Eligibility to participate in the 401(k) Plan
• Associates working 30 hours or more are eligible for Medical/Dental/Vision Plans, Life Insurance and Disability Plans, Healthcare and Dependent Care Flexible Spending Accounts
• Paid Holidays, Sick/Personal Days and Vacation Time