Retail Sales Associate, Key Holder

About the role

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers.

Benefits

• Commitment to developing people and promoting from within
• Located in free‑standing stores, not in malls
• Stores close at 7 pm
• Entire team eligible for quarterly bonuses

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions to learn about his/her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer‑focused sales team by providing ongoing coaching and training for selling skills, behaviors, and operational procedures

Qualifications

• High school diploma or equivalent (college/university degree helpful but not required)
• Demonstrates superior customer service techniques and experience with problem/complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.