RETAIL SALES ASSOCIATE

About the role

At Mountain High Outfitters, our Sales Associates are more than retail employees; they are outdoor ambassadors and gear experts dedicated to delivering an exceptional outfitting experience for every guest. This role requires individuals who are passionate about outdoor recreation and thrive in a social, high-energy retail environment.

Responsibilities

• Deliver a welcoming, high-energy guest experience by proactively greeting and engaging every guest who enters the store.
• Build genuine connections with guests by initiating friendly conversations and discovering their interests, activities, and goals.
• Utilize superior active listening skills to fully understand guest needs before recommending products.
• Create a relaxed and approachable environment where guests feel comfortable asking questions and exploring new gear.
• Assist in key opporational tasks that support shop workflow and efficiency.
• Develop and maintain strong knowledge of outdoor apparel, footwear, gear, and accessories carried by the store.
• Stay informed about technical product features, materials, performance benefits, and proper usage.
• Translate technical product information into clear, helpful guidance for guests.
• Share personal outdoor experiences when relevant to help guests better understand product applications.
• Guide guests through the complete outfitting process, ensuring they leave with the gear that best fits their needs.
• Confidently recommend complementary items and accessories to enhance guest purchases.
• Maintain focus on guest needs first, understanding that great service naturally drives sales.
• Aid in merchandising, restocking, and maintaining visually appealing product displays.
• Ensure the sales floor remains clean, organized, and fully stocked.
• Support daily store operations including opening/closing duties, inventory tasks, and register transactions.
• Work collaboratively with the team to maintain a positive, energetic store culture.

Qualifications

• Must be 18 or older.
• Must be a high school graduate with a diploma or GED.
• Strong interpersonal and communication skills.
• Ability to comfortably approach and engage strangers in friendly conversation.
• Natural curiosity and enthusiasm for helping people.
• Ability to listen carefully and tailor recommendations to each guest’s needs.
• Willingness to learn technical product knowledge.

Preferred

• Passion for outdoor recreation such as hiking, climbing, camping, running, paddling, skiing, or similar activities.
• Retail, hospitality, or customer service experience.
• Interest in outdoor gear, apparel, and active lifestyles.

Core Traits for Success

• Authentic friendliness – enjoys connecting with new people.
• Outdoor enthusiasm – genuinely excited about adventure and activity.
• Curiosity – eager to learn about gear and how people use it.
• Confidence – comfortable guiding conversations and making recommendations.
• Team spirit – contributes positively to store culture.

Work Environment

• Fast-paced specialty retail environment.
• Regular interaction with guests and team members.
• Standing and moving around the sales floor for extended periods.
• Occasional lifting or moving merchandise.