Retail Sales Associate

About the role

Key Lead supervises the sales floor, coaches brand representatives and stock associates, and helps drive store performance through exceptional customer service and daily sales.

Responsibilities

• Supervise and support team members on the sales floor
• Coach staff to deliver strong customer service and brand standards
• Support store performance through day-to-day sales activities
• Open and close the store and follow operational procedures
• Operate point-of-sale systems accurately
• Fulfill omnichannel orders
• Maintain product displays and showroom readiness
• Review reports to understand performance and make recommendations
• Protect inventory and store assets through proper controls

Qualifications

• Proven ability to lead and coach team members
• Strong customer service and sales floor presence
• Comfort with retail operations, POS systems, and order fulfillment
• Detail-oriented with a focus on merchandising and inventory protection
• Able to analyze store reports and support performance improvements