Retail Sales Associate – Apparel / Shoes

Position Summary

Reporting to the Sales and Service Manager, a Soft Goods Associate will engage Customers in Men's & Women's Apparel, Juniors, Footwear, Clearance, and Fitting Rooms to drive sales and enhance Customer experience. Responsibilities include assisting with front-end operations (returns, exchanges, promotions), ensuring merchandise is well-stocked and visually appealing, and providing expert product knowledge. The Associate maintains a clean, professional environment, offers world-class service, and builds lasting Customer relationships. Collaboration with the team and feedback to management are key to delivering a top-tier shopping experience.

Key Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
• Seeking out and engaging Customers throughout the Soft Goods areas (Men's and Women's Apparel, Juniors, Footwear, Clearance, and Fitting Rooms).
• Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. and assist when needed.
• Assist in keeping Soft Goods areas (Men's and Women's Apparel, Juniors, Footwear, Clearance, and Fitting Rooms) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Soft Goods areas, equipment, and supplies are always maintained and operational.
• Maintaining the Soft Goods area in a clean, professional presentation at all times.
• Demonstrate in-depth product knowledge of various Soft Goods categories and explain their features, benefits, and differences to Customers.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service or similar experience preferred.
• Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.

Pay: 16.25 - 18.75 USD Hourly