Retail Sales Associate - Alexandria

Who We Are

We are a rapidly expanding branded partner for Optimum Communications - a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states.

Key Responsibilities

• Sales & Product Knowledge
• Engage customers and present telecommunications products and services proactively
• Comfortable selling mobile, internet, cable, TV, and related support services
• Identify customer needs and recommend the right products or service packages
• Upsell and cross-sell products to maximize sales opportunities
• Meet or exceed individual sales goals, commission goals, and store performance expectations
• Explain products, services, pricing, and promotions clearly to customers
• Customer Experience
• Provide a positive, professional, and solution-focused customer experience
• Build customer relationships and create long-term brand loyalty
• Maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals
• Team & Organizational Success
• Reliable, punctual, and able to work scheduled shifts
• Collaborate with team members and contribute to a supportive, performance-driven culture
• Willing to support nearby store locations within a 35-mile radius when needed and have reliable transportation
• Able to work in person at the assigned retail store location

Requirements

• At least 1 year of retail, wireless, mobile, cable, or telecommunications or sales experience
• High school diploma or GED
• Able to work a flexible schedule, including evenings, weekends, and holidays
• Able to stand for extended periods of time and lift up to 35 lbs