Retail Sales Associate - 2568

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Pay

$10.75 to $13.00 per hour plus commission. Retail sales associates can earn up to 8% on transactions, averaging an additional $4.01 per hour on top of the hourly rate.

Benefits

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary insurance options (eligibility required).
• Earned Wage Access program: withdraw up to 50% of earned wages up to seven times per payroll cycle, starting the second day of employment.
• Paid vacation: one week after six months, two weeks after one year, and increasing up to 120 hours after five years (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter, increasing to 24 hours after five years (adjusted per state/local requirements).
• Employee discounts starting on the first day of employment.
• Tuition reimbursement up to $2,000 per year for eligible full-time employees.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to FirstCash Pet Insurance program.

About the Role

We are seeking entry-level, full-time Pawnbroker/Retail Sales Associates for our pawn store locations nationwide. This role partners with the entire store team to ensure customer service on both lending and retail sides of the business. Associates greet, engage, and interact with customers to process sales, loans, and other transactions while assisting with inquiries and problem resolution. The position involves working with a wide variety of merchandise, including jewelry, tools, electronics, and firearms (in FFL locations).

Responsibilities

• Greet and interact with customers to develop rapport and recommend financial solutions.
• Perform non-management open/close procedures.
• Maintain a clean, stocked sales floor and merchandise displays.
• Process sales and loan transactions in accordance with established policies and regulatory requirements.
• Handle cash and negotiable items per company policies and regulatory requirements.
• Answer incoming calls to company standards.
• Communicate the legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers and managers to create a positive customer experience.
• Complete assigned training and other related duties as assigned.

Requirements

• Willing and able to lift/carry up to 50 pounds.
• Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and become firearms certified.
• May assist customers outside the building or retrieve products from exterior storage areas.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong desire to work with customers and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Qualifications

• Bilingual applicants are encouraged to apply.

Commission Plan

Pawnbrokers can earn 2-8% commission based on the gross profit of their personal performance. Additional details about the commission incentive plan are provided during the interview process.