Retail Sales Associate - 2567

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business.

About the role

The Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. Associates thrive on engaging with customers, assist with inquiries and problem resolution, and work with a wide variety of merchandise including jewelry, tools, electronics, and firearms (in FFL locations). This position offers an hourly wage plus commission based on productivity.

Pay

$10.75 to $13.00 per hour plus commission. Associates can earn up to 8% on transactions, averaging an additional $2.88 per hour on top of the hourly rate. Actual pay is based on work location, qualifications, and experience.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access program: withdraw up to 50% of earned wages up to seven times per payroll cycle, available from the second day of employment.
• Vacation: one week of paid vacation after six months, two weeks after one year, and increasing up to 120 hours after five years (adjusted per state/local requirements).
• Sick/Personal time: 8 hours after six months, 16 hours annually thereafter, up to 24 hours after five years (adjusted per state/local requirements).
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Responsibilities

• Greet and interact with customers to develop rapport and recommend financial solutions.
• Perform non-management open/close procedures.
• Maintain a clean, stocked sales floor and merchandise displays.
• Process sales and loan transactions in accordance with policies, procedures, and regulatory requirements.
• Handle cash and negotiable items following established policies and procedures.
• Answer incoming calls per company standards.
• Communicate the legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers and managers to create a positive customer experience.
• Complete assigned training.
• Perform other related duties as assigned.

Requirements

• Must be at least 18 years old.
• High school diploma, GED, or equivalent experience.
• Ability to lift/carry up to 50 pounds and perform duties for extended periods, including standing, stooping, walking, climbing, pushing, and pulling.
• Ability to work with firearms and become firearms certified.
• Willingness to assist customers outside the building (e.g., parking lots, exterior storage).
• Strong desire to work with people and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Flexibility to work in multiple locations and a variable retail schedule, including weekends and holidays.
• Computer literacy and ability to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply.

Commission Plan

Pawnbrokers can earn 2-8% commission based on the gross profit of their personal performance. Details are provided during the interview process.