Retail Sales Associate - 2566

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business.

About the role

The Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. Associates thrive on customer engagement, assist with inquiries, and resolve issues. The role involves working with a wide variety of merchandise, including jewelry, tools, electronics, and firearms (in FFL locations).

This full-time position offers an hourly wage plus commission based on productivity. Actual pay depends on factors such as work location, qualifications, and experience.

Pay

Hourly rate: $10.75 to $13.00 per hour.

Commission: Up to 8% on transactions, averaging an additional $2.99 per hour on top of the hourly rate. Pawnbrokers can earn 2-8% commission based on the gross profit of their personal performance. Details are provided during the interview process.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access: Withdraw up to 50% of earned wages up to seven times per payroll cycle, available from the second day of employment.
• Vacation: One week of paid vacation after six months of full-time service, two weeks after one year, and additional accrual thereafter (adjusted per state/local requirements).
• Sick/Personal Time: 8 hours after six months, 16 hours annually thereafter (adjusted per state/local requirements).
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2,000 per year for eligible full-time employees.
• Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to FirstCash Pet Insurance program.

Schedule

Most stores open at 9 AM and close at 6 PM; many locations are closed on Sundays. Flexible retail schedule based on business needs, including weekends and holidays.

Responsibilities

• Greet and interact with customers to develop rapport and recommend financial solutions.
• Perform non-management open/close procedures.
• Maintain a clean, stocked sales floor and merchandise displays.
• Process sales and loan transactions in accordance with policies, procedures, and regulatory requirements.
• Handle cash and negotiable items per established guidelines.
• Answer incoming calls to company standards.
• Communicate legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers and managers to create a positive customer experience.
• Complete assigned training.
• Assist customers in parking lots or exterior storage areas as needed.
• Other related duties as assigned.

Requirements

• Must be at least 18 years old.
• High school diploma, GED, or equivalent experience.
• Ability to lift and carry up to 50 pounds and perform duties for extended periods, including standing, stooping, walking, climbing, pushing, and pulling.
• Ability to work with firearms and become firearms certified (where applicable).
• Strong desire to work with people, serve customers, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Willingness to work in multiple locations as business needs dictate.
• Computer literacy and ability to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply.