Retail Sales Associate - 2368

About the role

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. A Pawnbroker / Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full-Time Pawnbroker / Retail Sales Associate position offers an hourly wage, PLUS employees earn commission based on productivity.

Pay

• $13.00 to $16.00 per hour
• Commission structure that pays for every transaction processed; potential to earn 2–8% commission based on gross profit of personal performance, averaging an additional $3.05 per hour on top of hourly rate

Schedule

• Most stores open at 9AM and close at 6PM; many stores are closed on Sundays
• Flexible retail schedule based on business needs, including weekends and holidays

Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required)
• Earned Wage Access program available to all employees on the second day of employment; employees have access to withdraw up to 50% of wages earned up to seven times in a payroll cycle
• Vacation: one week paid vacation after completing six months of active, full-time service; an additional week after one year; two weeks on each anniversary thereafter; 120 hours after five years
• Sick/Personal: 8 hours granted after six months of employment to be used before the first anniversary; 16 hours each anniversary thereafter (years 2–5); 24 hours after five years
• Employee discounts available on the first day of active employment
• Tuition Reimbursement with FirstCash Education (up to $2,000 per semester) available to full-time employees who meet minimum program requirements
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks
• Auto-enrollment in the FirstCash 401k program after six months of employment
• Access to the FirstCash Pet Insurance program

Responsibilities

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions
• Performs non-management open/close procedures
• Keeps the sales floor clean, stocked, and maintains the display of merchandise
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements
• Answers incoming calls per company standards
• Effectively communicates to customers the legal aspects of the pawn and buy transactions
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools
• Partners with all employees to create a positive and memorable customer experience
• Successfully completes the assigned training
• Other related duties, as assigned

Requirements & Qualifications

• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, work with people, and be team-oriented
• Ability to multi-task in a fast-paced environment
• Ability to perform basic math calculations proficiently
• Cash handling experience preferred
• Able to work in multiple locations as business needs dictate
• Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines
• Must be willing and able to lift/carry up to 50 pounds
• Must be willing and able to perform duties and tasks for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting
• Ability to work with firearms and become firearms certified
• May be asked to assist customers on the exterior of the building or retrieve products from exterior storage buildings or other areas
• Bilingual applicants are encouraged to apply