Retail Sales Associate - 0036

Job ID and other metadata omitted for brevity; pay rates and benefits are specific to this posting.

Pay

$15.50 to $18.50 per hour plus commission. Retail sales associates can earn up to 8% on transactions, averaging an additional $1.00 per hour on top of the hourly rate.

Benefits

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary insurance options (eligibility required).
• Earned Wage Access program: withdraw up to 50% of earned wages up to seven times per payroll cycle, starting the second day of employment.
• Paid vacation: one week after six months, two weeks after one year, and increasing thereafter (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually in years 2–5, and 24 hours annually after five years (adjusted per state/local requirements).
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2,000 per year for eligible full-time employees.
• Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

About the Role

We are seeking entry-level, full-time retail sales associates for our pawn store locations nationwide. The Pawnbroker/Retail Sales Associate partners with the store team to deliver customer service on both lending and retail sides of the business. Associates greet, engage, and interact with customers to process sales, loans, and other transactions while assisting with inquiries and problem resolution. The role involves working with a wide variety of merchandise, including jewelry, tools, electronics, and firearms (in FFL locations).

Responsibilities

• Greet and interact with customers to build rapport and recommend financial solutions.
• Perform non-management open/close procedures.
• Maintain a clean, stocked sales floor and merchandise displays.
• Process sales and loan transactions in accordance with company policies and regulatory requirements.
• Handle cash and negotiable items following established procedures.
• Answer incoming calls per company standards.
• Communicate the legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers and managers to create a positive customer experience.
• Complete assigned training and other related duties as needed.

Requirements

• Willing and able to lift/carry up to 50 pounds.
• Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and become firearms certified.
• Assist customers in exterior areas, such as parking lots or storage buildings.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong desire to work with people and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Willingness to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literacy and ability to operate POS systems and office machines.

Bilingual applicants are encouraged to apply.

Schedule

Most stores open at 9 AM and close at 6 PM; many locations are closed on Sundays. Schedule flexibility is required based on business needs, including weekends and holidays.

Commission Plan

The commission incentive plan is proprietary to FirstCash. Pawnbrokers can earn 2–8% commission based on the gross profit of their personal performance. Additional details are provided during the interview process.