Retail Sales Assistant Manager - Charlotte

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change.

About the role

Nespresso is opening a beautiful boutique in Charlotte and is building our team. As an Assistant Boutique Manager with Nespresso, you play a pivotal role in store leadership. Alongside the Boutique Manager, the two of you will strategize on sales, profitability, operations, and delivering an unforgettable Nespresso experience. Inspire and empower your team to provide an inviting and exceptional customer journey. Most importantly, you will represent Nespresso culture by mentoring, caring, acting, and innovating to bring the beloved Nespresso brand to life.

Responsibilities

• Embody Customer Service Excellence: Lead by example as an agile coffee expert. Use storytelling to create an experience for each customer, educating them on our coffee and sustainability while fostering a hospitable environment.
• Drive Sales Results: Inspire your team to achieve sales and service goals through daily communication, coaching, and mentoring. Collaborate with the Boutique Manager and Team Leads to evaluate boutique performance and implement improvement strategies.
• Lead Team Development: Motivate team performance through feedback and recognition. Collaborate with the Boutique Manager to champion team development and empowerment while fostering a growth-focused culture inspired by learning.
• Streamline Operations: Adapt to evolving priorities. Take ownership across operations, inventory, and scheduling to ensure processes are implemented effectively and efficiently. Execute store visual guidelines to optimize sales and presentation. Continuously seek ways to create efficiencies and improve boutique success.
• Embody Coffee Expertise: Demonstrate coffee presentation, knowledge, and passion. Provide consultative coffee tastings and create an unforgettable coffee experience for each guest.
• Connect with the Community: Think entrepreneurially and plan events that engage new customers and build brand recognition.
• Show Agility and Resourcefulness: View challenges as opportunities to be creative and nimble. Inspire your team to try new things.
• Care About Safety: Promote a safety-conscious culture for employees and customers.

Requirements

• 3+ years of professional management experience in a fast-paced or luxury retail environment
• 2+ years of supervisory experience in people management and development of multiple direct reports
• High School Diploma or GED required; bachelor's degree preferred
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
• An authentic passion for coffee, a respect for sustainability, and a commitment to continual self-learning
• Availability to work open and closing shifts, weekends, and holidays

Preferred Qualifications

• Experience co-managing 20+ employees in a high-volume, luxury retail environment
• Ability to co-manage weekly manager meetings, oversee KPIs, coach performance, and delegate effectively
• Genuine passion for people: you enjoy engaging with customers and mentoring your employees
• Proven track record of team development with multiple success stories
• Strong focus on the customer experience; you are a gracious host and exude hospitality
• Guests know you by name and seek you out because of the service and experience you provide
• Prior success partnering with leadership to drive teams to achieve revenue goals and continuously improve
• High collaboration and presence; a natural at building rapport with customers and businesses
• Strong hospitality mindset aligned with Nespresso’s House of Hospitality
• Agility and patience with learning new systems, software programs, and reporting methods
• Exceptional professional diplomacy and discretion

Benefits

• A free Nespresso machine and coffee allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Commuter benefits
• Pet adoption reimbursement
• Employee recognition program
• Discounts at over 2,000 companies
• Competitive pay including quarterly bonuses for achieving team sales and service goals
• Growth and development through excellent training programs
• Supportive and collaborative environment
• Purposeful work as part of a certified B Corp committed to environmental stewardship and an inclusive workplace

Job Requisition: 415185