Retail Assistant Manager

Job Summary

The Retail Assistant Manager is responsible for assisting the Retail Manager with retail operations at Meow Wolf Las Vegas. Key duties include supervision of retail staff, managing labor, productivity, quality control, and safety measures.

Key Responsibilities

• Assist with managing labor, productivity, quality control and safety measures as established and set for the Operations Division and the site specifically
• Carry out supervisory responsibilities in accordance with company policies and applicable laws
• Encourage, and maintain internal and cross-departmental communication
• Assist with training staff to provide a memorable and uniquely Meow Wolf level of service to guests
• Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance
• Assist Retail Manager with supervision of Retail Leads and Retail Associates
• Fulfill all Manager on Duty duties, skills, and knowledge, including the ability to perform any role within the Retail department
• Assist with creating effective schedules to ensure work centers are well staffed during peak hours
• Aid with payroll and schedule changes
• Aid with making projections for hiring needs
• Aid with recommending, creating, and communicating policies and procedures
• Maintain knowledge of events, special programs and projects and communicate them to the staff
• Assist with tracking fluctuations in visitation numbers and adjusting staffing levels accordingly
• Directly support all site initiatives including, but not limited to, the role-playing element required of all staff members when interacting with guests
• Hire and train staff to provide a memorable and uniquely Meow Wolf level of service to guests
• Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance
• Assures the store is properly stocked and visually merchandised as required
• Other duties as assigned

Required Qualifications

• Minimum 3 years leadership experience in retail/entertainment/operations environment
• Proven work experience as an Assistant Retail Manager or similar leadership role
• Hands-on experience with point-of-sale systems
• Strong service skills and welcoming demeanor required
• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
• Experience training staff and identifying training needs
• Adult + Child + Infant CPR, AED, and First Aid certification preferred
• Prior experience with visual merchandising
• Bilingual, especially but not limited to English and Spanish preferred
• Excellent customer service and communication skills
• Ability to lead and manage staff
• Good judgment in difficult and complicated management situations
• Adequate physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night
• Physical ability to lift up to 20 pounds at times

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This position also works in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces. Physical demands include physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 20 pounds at times.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule

This is a full-time position that requires the ability to work a flexible schedule including evenings, weekends and holidays.

Supervisor Responsibilities

This position does require supervisory responsibility.

Travel

This position does not require travel.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Impact

Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

Inclusion

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are!

Benefits

• Medical Insurance options: PPO & HDHP*
• Dental and Vision Insurance*
• HSA, HRA, and FSA options*
• 401k Retirement Plan
• Company paid Life Insurance Policy and Disability Coverage(s)
• Voluntary Critical Illness and Life Insurance Policies
• Company Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes
• Admission to Meow Wolf attractions for employees and guests
• Regular or Project Based Full-time positions