Retail Sales Assistant - Keyholder

The Works

Why The Works? We inspire reading, learning, creativity and play. You help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.

Our Perks

• 25% Colleague Discount!
• Exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Family Friendly Leave - Enhanced maternity, paternity and adoption pay.
• Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
• Can-Do Academy - Instant access to further training and development in areas that interest you.
• Stream - Early access to 50% of your wages as you earn them – for when 'life' happens!
• Share Scheme - Own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan – Support your everyday healthcare costs.

Become a Retail Sales Assistant

Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it's discovering new products they'll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team.

Being a Brand Ambassador

Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or their love of reading.

Skills / Behaviours That Will Set You Apart

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can-do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast-paced, high-volume environment.

Keyholder Responsibilities

• If you're over 18, with training and support, you'll join us as a keyholder, giving you the chance to take on extra responsibility and build valuable experience.
• Opening and closing the store.
• Cashing up.
• Carrying out management responsibilities.

Purpose

To inspire reading, learning, creativity and play 💛💙

Values

• Crafty 🎨 | Smart with what we've got.
• Caring 💛 | Heart in every action.
• Can-do 🚀| Energy that gets it done.

Diversity, Inclusion, and Reasonable Adjustments

We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!