Retail Sales Assistant - Keyholder

About the role

As a Retail Sales Assistant, you’ll be the heart of our retail store by welcoming customers with a friendly smile and be obsessed with delivering an amazing customer experience.

Responsibilities

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organization, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Be a brand ambassador—positive, professional, and passionate about what we do.

Requirements

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can-do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast-paced, high-volume environment.
• *For Keyholders: experience with store opening/closing and basic supervisory responsibilities

Qualifications

• Age 18 or older (if applicable for becoming a Keyholder).
• Enhanced rate of pay for Keyholders (if applicable).

Skills / Behaviours That Will Set You Apart

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can-do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast-paced, high-volume environment.
• *For Keyholders: experience with store opening/closing and basic supervisory responsibilities

Benefits

• 25% Colleague Discount!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Familly Friendly Leave - Enhanced maternity, paternity and adoption pay.
• Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
• Can-Do Academy - Instant access to further training and development in areas that interest you.
• Stream - Early access to 50% of your wages as you earn them – for when ‘life’ happens!
• Share Scheme - Own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan – Support your everyday healthcare costs.
• And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Pay

• Not specified.

Schedule

• Weekly working hours: 8
• Working Days: Fully Flexible (weekdays & weekends)