Retail Sales Assistant - Keyholder

The Works Stores Ltd · Enfield, CT · 3 mo ago

Business DevelopmentPart-time

Our Perks

25% Colleague Discount!
Exclusive Double Discount days on MyWorks
Can-Do Academy - Instant access to further training and development
Stream - Early access to 50% of your wages as you earn them
Share Scheme - Own a piece of The Works
24/7 support for you and your family
Healthcare Cash Plan – Support for everyday healthcare costs
Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving

Your Mission

Proactively approach and engage with customers, start friendly conversations to understand what they're looking for, and make helpful recommendations from our product range.
Deliver a friendly, knowledgeable and consistently amazing customer experience.
Stay informed about our products, promotions and services so you can help customers make informed choices.
Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.
Operate tills accurately and handle transactions with care.
Support with deliveries, stockroom organisation and product availability.
Follow all operational procedures, including health and safety and loss prevention.
Work collaboratively with your team to meet store targets and KPIs.
Be a brilliant brand ambassador - positive, professional and passionate about what we do.

Skills / Behaviours

Willing and able to proactively approach customers, start friendly conversations, understand what they're looking for and make helpful recommendations from our product range - This is an essential part of the role.
Passionate about creating a brilliant customer experience.
A supportive team player with a positive, can-do attitude.
Reliable, punctual and able to work a variety of shifts.
Comfortable learning to use tills and handle transactions accurately.
Can stay organized and contribute positively in a busy, fast-paced store environment.
Previous experience in retail, customer service or hospitality would be helpful, but it isn't essential - what matters most is your willingness to learn and get involved to create an amazing customer experience.

Keyholder Responsibilities

If you're aged 18 or over, you'll be trained as a Keyholder, with all the support you need to take on additional responsibility and build valuable experience.
Opening and closing the store safely and securely.
Completing cashing-up and other end-of-day procedures accurately.
Taking responsibility for the smooth running of the store when a manager isn't present.
Supporting colleagues and responding to customer or operational issues.
Following store security, health and safety, and loss-prevention procedures.

Promoting Diversity, Inclusion, and Reasonable Adjustments

We’re proud to have an inclusive culture where everyone can feel able to be themselves. Our roles are open to everyone, and we particularly welcome applications from people and communities that are under-represented in our business.