RETAIL SALES AND MERCHANDISING MANAGER
Major Responsibilities
- Maintain orderly operation and safety of all areas of responsibility;
- ensure that sales policies and procedures are being properly carried out at the store level;
- Through sales floor leadership, ensure all customer issues are resolved in a timely manner and in alignment with company policy;
- Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals;
- Ensure the execution of ad set and visual merchandising standards;
- Provide regular coaching and feedback to supervisors and ensure sales goals and results are communicated to all associates throughout the store;
- Review P&L statements with the General Manager on a monthly basis to identify areas of concern; recommend and implement sales improvement plans;
- Participate in and lead open and close procedures;
- Serve as manager-in-charge during absence of General Manager or other store managers;
- Manage all freight flow and merchandise processing, including regular cycle counts and tracking of company assets through inventory control;
- Manage staffing, orientation and training to ensure competent supervisors and associates are hired, trained and scheduled to properly service our customers;
- Develop and coach supervisors and sales associates in all departments in the areas of product knowledge, solution selling, standard operating procedures and customer satisfaction;
- Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed;
- Perform other duties and tasks as assigned.
Education & Experience
- Five or more years of experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a commissioned sales environment or within the consumer electronics industry;
- A college degree is preferred;
- Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and customer service;
- Experience in human resources functions and capable of hiring, retaining and coaching qualified employees;
- Ability to execute corporate initiatives and analyze the competition;
Physical Requirements
- Lift up to 50 lbs., stand for prolonged periods of time;
- Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays;
Benefits
- Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates;
- 401K Plan with Company Match;
- Tuition Reimbursement & Education Discounts;
- Paid Time Off for Regular Associates;
- Esteemed Vendor & Company Job Training;
- Career Advancement Opportunities;
About the Role
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results oriented RETAIL SALES AND MERCHANDISING MANAGER.
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