RETAIL SALES AND MERCHANDISING MANAGER

Major Responsibilities

• Maintain orderly operation and safety of all areas of responsibility;
• Ensure that sales policies and procedures are being properly carried out at the store level;
• Through sales floor leadership, ensure all customer issues are resolved in a timely manner and in alignment with company policy;
• Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals;
• Ensure the execution of ad set and visual merchandising standards;
• Provide regular coaching and feedback to supervisors and ensure sales goals and results are communicated to all associates throughout the store;
• Review P&L statements with the General Manager on a monthly basis to identify areas of concern; recommend and implement sales improvement plans;
• Participate in and lead open and close procedures;
• Serve as manager-in-charge during the absence of the General Manager or other store managers;
• Manage all freight flow and merchandise processing, including regular cycle counts and tracking of company assets through inventory control;
• Manage staffing, orientation and training to ensure competent supervisors and associates are hired, trained and scheduled to properly service our customers;
• Develop and coach supervisors and sales associates in all departments in the areas of product knowledge, solution selling, standard operating procedures and customer satisfaction;
• Avoid Human Resources issues by handling them in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed;
• Perform other duties and tasks as assigned.

Education & Experience

• 5+ years of leadership experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a commissioned sales environment or within the consumer electronics industry;
• A college degree is preferred;
• Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and customer service;
• Experience in human resources functions and capable of hiring, retaining and coaching qualified employees;
• Ability to execute corporate initiatives and analyze the competition;
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time;
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.