Retail Retail Supervisor

About the role

A Visionworks Retail Supervisor/Assistant Manager is a leader of self and supporter of the business at Visionworks. This person role models the Visionworks way and supervises the store in the absence of the General Manager. The role supports the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing associates with coaching and development to ensure a simple, human, and bold patient and customer journey.

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of the Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support the General Manager in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with the General Manager.
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Requirements

• HS Diploma, GED, or equivalent experience required.
• 1-5 years of supervisory experience required.

Benefits

• Generous, competitive benefits package (for part-timers too).
• Exclusive employee discounts.
• Vision coverage.
• Paid parental leave.
• Bereavement leave.
• 401(k) savings plan.
• Paid time off.
• Milestone anniversary awards.
• Medical and dental coverage for full-time employees.

Pay

$16.78 - $22.23 per hour.

Actual pay will be determined based on experience and other job-related factors permitted by law. This role may include eligible bonuses, equity, and commissions.