Retail Supervisor

About the Role

This isn’t your average retail channel. Our brick & mortar stores are hubs for connection, inspiration, and adventure. We view profit as a byproduct of good conversation where every guest interaction is a chance to create meaningful connections and experiences that are more personal, inclusive, and impactful. Whether you’re kitting someone out for their first outdoor adventure or outfitting a regular with our newest gear, you thrive off of creating fireside moments. As a Lead Guide, you’ll be the bridge between the sales floor and store leadership, helping elevate both guest experiences and team culture. This role is ideal for a community builder, a team energizer, and a retail pro who thrives on connection.

Responsibilities

• Bring energy and personality to every guest interaction – making connections that go beyond transactions.
• Support your team in delivering consistent, high-impact guest experiences rooted in Cotopaxi’s values.
• Be a go-to resource on products, local adventures, and our Do Good mission.
• Help open and close the store and ensure daily operations run smoothly.
• Support inventory management, merchandising, and back-of-house organization.
• Delegate tasks, manage priorities, and uphold store standards that keep things spruced and ready.
• Offer real-time feedback that grows confidence and strengthens team camaraderie.
• Support new hire onboarding and help shape a team that reflects our values.

Requirements

• 18 years or older.
• 1+ year of retail experience, ideally in a Lead or Supervisor role.
• Flexibility with scheduling to support the team and business needs, including holidays.
• Ability to lift up to 50 lbs and work on your feet – this is an active role.

Qualifications

• Energized by people, storytelling, and authentic connection.
• A natural motivator and team builder – you lift others up.
• Have an eye for detail and are highly organized.
• A growth mindset – flexible, creative, and proactive.
• A love for community, adventure, and impact – and a belief in our Do Good mission.

Benefits

• Core Benefits: Medical, dental, and vision benefits with HSA, FSA, and DCSA options. Company-paid basic life insurance with the option to purchase additional coverage. Voluntary short-term and long-term disability coverage. Voluntary accident and critical illness insurance. Company-paid employee assistance program.
• Wellness Benefits: Company-paid Volunteer Time Off. 401(k) plan with employer match. Paid time off, sick time, and company holidays. Adventure Days: Two team-building moments for the store to recharge and reconnect together.
• Uniquely Us: Live the brand you love with 60% off Cotopaxi products. Dig deeper and expand through our intentionally curated learning and development opportunities. Kit yourself out with the help of additional outdoor brand discounts to support any adventure. Stay connected no matter your location or department through regular virtual/in-person celebrations. Thrive at work and be part of a culture that embraces people, innovation, and adventure in unique ways!

Job Details: $24.00/hr plus bonus potential, Full-Time, Non-Exempt, Cotopaxi Retail Store: Seattle Premium Outlets - Tulalip, WA.