Retail Representative - Madison Heights, Michigan
About the Role
We are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and an excellent customer care experience. The Retail Representative works closely and collaboratively with store leadership and reports to the General Manager. This role is responsible for providing customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the cannabis products, deals, and promotions we offer. Successful candidates will complete mandatory training through JARS University - conducted both virtually and in-person at our mock-store training facility - ensuring staff are well-educated on JARS' policies, procedures, and company culture.
Responsibilities
- Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency
- Utilize suggestive selling strategies and actively upsell customers on products and promotions
- Accept constructive criticism and coaching from upper management
- Assist with inventory tasks when needed
- Work scheduled shifts and follow the company's attendance policy
- Follow all safety and CRA rules and policies
- Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more
- Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer
- Perform opening and closing duties as needed
- Escalate customer issues to upper management