Retail Project Manager

About the Role

At Centris Federal Credit Union, our mission is to be the place where everyone in our communities wants to work and to belong. We strive to motivate and develop our employees to reach their full potential and achieve their career goals. This position supports business transformation initiatives for Centris's Retail Financial Services division, focusing on operational improvement, member and employee experience, operational effectiveness, and regulatory compliance.

Responsibilities

• Provide leadership by promoting and modeling the Centris Vision, Mission, Values, and Team Principles.
• Support and participate in community involvement initiatives.
• Analyze business processes and operational challenges to identify risks, inefficiencies, and opportunities for improvement.
• Support the assessment of business opportunities and operational initiatives by gathering information, documenting findings, and providing recommendations.
• Assist in designing future-state processes and workflows to improve operational effectiveness, member experience, and regulatory compliance.
• Document business and system requirements in partnership with business stakeholders, Information Technology, and vendor partners.
• Participate in system testing activities to validate solutions and ensure they meet business requirements.
• Monitor process effectiveness and identify opportunities for standardization, automation, and continuous improvement.
• Develop knowledge of Retail operations and provide operational input on initiatives impacting Retail processes.
• Manage assigned workstreams, tasks, and deliverables for Retail and enterprise initiatives.
• Assist with reviewing operational and regulatory changes to determine impacts on Retail processes and procedures.
• Support updates to policies, procedures, and operational materials as needed.
• Partner with business units to ensure operational considerations are incorporated into project planning and implementation.
• Provide exceptional service to internal and external members in accordance with Centris Service Promises.

Requirements

• Bachelor’s degree in Finance, Business Management, Organizational Leadership, or related field, or equivalent work experience.
• Minimum three years of experience in a financial institution, retail banking, business operations, project coordination, business analysis, training, change management, or related field.
• Experience supporting projects, process improvements, operational initiatives, or system implementations preferred.
• Experience with business process documentation, testing, training development, or change management preferred.
• Ability to work effectively both independently and in a team environment.
• Strong communication skills for interacting with members, staff, vendors, and other business contacts.
• Ability to lead and manage others effectively.
• Ability to present information and concepts to small or moderate-sized groups.
• Proficiency in accessing and interpreting computer screens, documents, and reports.
• Ability to operate general office equipment.
• Regular and punctual attendance.
• Ability to travel in and out of state to various work locations.
• Flexibility to work hours necessary to fulfill the responsibilities of the position.
• Knowledge of BSA and compliance requirements enforced on the credit union by state and federal law.
• Must present a professional image and be bondable.