Retail Manager

About the role

As the Retail Experience Manager (RXM) at Fleet Feet, you’ll be at the heart of our store’s daily operations, leading with passion, supporting your team, and delivering a premium customer experience. This role is about much more than managing people and processes. You’ll be a mentor, motivator, and example of what it means to go above and beyond for customers and teammates alike. Your presence on the sales floor will drive performance, nurture a high-energy team culture, and contribute directly to the store’s overall success.

Responsibilities

• Recruit, onboard, train, and develop Outfitters (Retail Sales Associates) to be customer-first and goal-oriented.
• Set expectations, provide real-time feedback, recognize achievements, and support individual growth.
• Manage sales floor operations, deliver exceptional customer service, and oversee the Fleet Feet Outfitting Experience.
• Address customer concerns with care and resolve challenges promptly and professionally.
• Cultivate a collaborative and high-performance store environment through daily leadership and team engagement.
• Maintain consistent communication across team members to ensure alignment, clarity, and enthusiasm.
• Support and promote Fleet Feet’s events, programs, and community outreach efforts.

Requirements

• Proven retail management experience, with a strong background in customer-facing sales environments.
• A role model in delivering exceptional service with energy and empathy.
• Strong coaching, communication, and delegation skills.
• Comfortable managing inventory, schedules, and retail operations.
• Eager to develop yourself and others in a fast-paced, people-centered environment.
• Takes ownership of the team’s performance and the store’s results.
• Capable of lifting and carrying 25–50 lbs and working on your feet in a retail setting.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

• 401(k) with 4% Company Match: Available to employees aged 21+ at company-owned stores.
• Exclusive Discounts: Enjoy savings on industry-leading products and specialized training programs.
• Professional Development: Grow your career through mentorship opportunities, employee resource groups, and ongoing learning sessions designed to help you reach your full potential.
• Community Engagement: Get involved in local outreach and service initiatives that align with our purpose-driven mission.
• Inspiring Team Culture: Join supportive, passionate teammates who live the mission every day.
• Benefits Summary: For full-time employees (30+ hours/week), check out our Fleet Feet benefits summary for details on healthcare, wellness, and more.