Retail Production Team Lead

Job Location

Job Summary

This role exists to lead and manage backroom operations in support of the store leadership team by ensuring production goals and quotas are consistently met while maintaining cleanliness, safety, quality, and processing standards.

Job Description

• Backroom & Production Operations Lead daily backroom production operations, including donation intake, sorting, processing, pricing, and material handling.

• Provide hands-on leadership to all backroom staff to ensure production goals, quotas, and processing expectations are consistently met.

• Monitor daily workflow and productivity to support efficient movement of donated goods from intake through production.

• Safeguard all donated goods to prevent loss, damage, or misuse throughout the production process.

• Reinforce donor experience expectations by ensuring respectful, timely, and professional handling of all donations.

• Train, onboard, coach, and develop backroom team members on production processes, quality standards, safety requirements, and daily operational expectations.

Essential Functions

• Operate as a leader in backroom operations, overseeing donation intake, processing, sorting, pricing, and material handling.

• Lead and motivate a diverse team while promoting a positive, inclusive work culture grounded in our Mission and TRUE Core Values.

• Support operational excellence by ensuring consistent execution of organizational policies, loss prevention practices, and public protection requirements related to backroom operations.

• Perform other duties as assigned to support overall store operations, operational effectiveness, and leadership priorities.

Minimum Qualifications

• Education: High School Diploma or equivalent required. Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.

• Experience: One to two years of previous experience in production, warehouse, retail, or logistics environments required.

• Skills: Excellent oral and written communication skills. Strong organizational skills with the ability to manage multiple priorities and maintain accuracy in a fast-paced environment. Ability to learn and apply new processes, systems, equipment, and operational procedures. Ability to provide strong donor service, ensuring safe, friendly, and efficient interactions at the Donor Door. Ability to interpret and meet production metrics, KPIs, and performance goals. Ability to identify quality standards, classify goods accurately, and ensure compliance with CPSC and public protection requirements. Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research. Ability to train, coach, and develop team members in operational procedures and production standards. Ability to stand, walk, and move throughout the store during assigned shifts. Ability to work a flexible schedule, including weekends and holidays. Ability to operate a forklift (Must obtain forklift certification. Training and certification are provided by the organization.).

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Education: Associate’s degree or completion of related retail management coursework.

• Experience: Prior retail, nonprofit, or mission-based organization experience preferred. Experience supporting or working alongside eCommerce operations is a plus. Previous experience supervising, training, coaching, or developing staff strongly preferred.

• Languages: Bilingual language skills.