Retail Production Team Lead

Essential Functions

• Lead daily backroom production operations, including donation intake, sorting, processing, pricing, and material handling.
• Provide hands-on leadership to all backroom staff to ensure production goals, quotas, and processing expectations are consistently met.
• Monitor daily workflow and productivity to support efficient movement of donated goods from intake through production.
• Safeguard all donated goods to prevent loss, damage, or misuse throughout the production process.
• Reinforce donor experience expectations by ensuring respectful, timely, and professional handling of all donations.
• Train, onboard, coach, and develop backroom team members on production processes, quality standards, safety requirements, and daily operational expectations.

Operational, Safety, and Compliance Support

• Support assigned opening and closing activities specific to backroom operations, ensuring production readiness and operational continuity.
• Cook up the timely movement of processed goods from the backroom to the sales floor in alignment with store priorities and operational plans.
• Maintain backroom safety and cleanliness by enforcing safety protocols, monitoring workspaces, and proactively addressing hazards to support efficient operations.
• Identify and communicate maintenance needs, equipment issues, or operational barriers that could impact production flow, safety, or efficiency.
• Support operational excellence by ensuring consistent execution of organizational policies, loss prevention practices, and public protection requirements related to backroom operations.

Minimum Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.
• One to two years of previous experience in production, warehouse, retail, or logistics environments required.
• Excellent oral and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Ability to learn and apply new processes, systems, equipment, and operational procedures.
• Ability to lead and motivate a diverse team while promoting a positive, inclusive work culture grounded in our Mission and TRUE Core Values.
• Ability to provide strong donor service, ensuring safe, friendly, and efficient interactions at the Donor Door.
• Ability to interpret and meet production metrics, KPIs, and performance goals.
• Ability to identify quality standards, classify goods accurately, and ensure compliance with CPSC and public protection requirements.
• Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research.
• Ability to train, coach, and develop team members in operational procedures and production standards.
• Ability to stand, walk, and move throughout the store during assigned shifts.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to operate a forklift (Must obtain forklift certification. Training and certification are provided by the organization.).