Retail Print Manager

About the role

As a Retail Print Manager at Office Depot you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client satisfaction. The Print Manager will be responsible for overseeing all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. The Print Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Caring, Committed, Creative, Collaborative, & Courageous. As a Print Manager you will also be a "Key Carrier" and considered a leader on duty; responsible for opening and closing the store.

Responsibilities

• Sales and Service Excellence: Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department. Ensure the execution of Office Depot selling techniques and sales training in print and across the store. Drives a sales-focused environment through the training and development of all associates, inclusive of print. Act as a role model for delivering exceptional customer service and product expertise.
• Leadership and Team Development: Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques. Facilitate training sessions on the business model and the holistic service offering for clients/customers. Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty. Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
• Operational Efficiency: Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time. Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• External Key Carrier Responsibilities: Maintain the safety and security of the print department, building, and associates during the absence of other managers. Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing. In partnership with all associates, ensure regular loss prevention compliance. Full responsibilities associated with External Key Carrier designation.

Requirements

• High school diploma or equivalent preferred
• 1–3 years