Retail Parts Pro

About the role

A Retail Parts Pro is a professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers.

Responsibilities

Primary responsibilities include providing GAS2 selling experience for DIY customer visits and phone calls, achieving personal and store sales goals and service objectives, managing DIY services, and ensuring high standards of customer service and store appearance standards. Key holder responsibilities also include task assignment and completion, safety, and open/close duties.

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary responsibilities include assisting in store inventory processes, maintaining store cleanliness, and providing DIY services.

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Requirements

The role requires a working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc. The ability to speak and write English, and communicate effectively with customers, peers, and management is necessary.

• Working knowledge of automotive systems, and diagnostic ability
• Speak and write English (Spanish a plus)
• Communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals

Qualifications

Prior experience that sets a Retail Parts Pro up for success includes 3-5 years of prior automotive parts experience and proven sales ability with past experience in fulfillment of customer transactions.

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Skills

Necessary skills for success as a Retail Parts Pro include friendly communication, ability to locate and stock parts, safety knowledge and skills, operating inventory systems and store equipment, and parts and automotive system knowledge skills.

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills

Education and Certifications

A valid driver's license is required, and ASE certification is preferred but not required.

• Valid driver's license
• ASE certification (preferred but not required)