Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, encompassing products, technology, services, furniture, and print offerings. This role involves building and maintaining customer relationships, supporting sales offerings, and contributing to a positive culture aligned with the Office Depot 5C values.

Responsibilities

• Support efficient operation in the Print function to drive overall store sales.
• Operate and assist associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
• Utilize communication tools to request assistance within the Print Services area and coordinate appropriate service for all customers throughout the store.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Ensure compliance with company policies, procedures, and practices; support the company’s loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction levels by coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client/customer retention.
• Continually develop personal selling skills and product knowledge through sales and service tools provided.
• Perform external key carrier responsibilities, including opening and closing responsibilities, and assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption, and related cash office audits.
• Ensure safety and security of the building and associates during the absence of the management team.

Requirements

High school diploma or equivalent preferred, 1-3 years related experience in sales and/or customer service, basic computer skills, ability to use job-related technology and POS systems, attention to detail, and ideally experience in Print Services.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.

Pay, Benefits & Work Schedule

The salary range for this role is 14.00/hr to 16.35/hr, with all state and local minimum wages applied. The company offers competitive salaries, a benefits package including a 401(k) and more, along with ample opportunity for growth within the organization. For immediate consideration, please click the Apply Now button. Applicants will be eligible to participate in an incentive program, paid according to the Incentive Plan terms and conditions. Application deadline: The job posting remains open for a minimum of 3 days and expires once the position is filled. Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all aspects of employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records. City & County of San Francisco Fair Chance Ordinance.