Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, covering products, technology, services, furniture, and print offerings. This role involves building and maintaining customer relationships, supporting sales, engaging with the local community, and contributing to a positive culture aligned with the Office Depot 5C values.

Responsibilities

• Support efficient operation in the Print function to drive overall store sales.

• Operate and assist associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.

• Effectively utilize communication tools to request assistance within the Print Services area and coordinate appropriate service for all customers throughout the store.

• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.

• Identify areas for process improvement and implement plans to reduce waste and inefficiencies, working with all associates to ensure compliance with loss prevention measures.

• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

• Drive positive client satisfaction levels by coaching and training associates to enhance the customer experience.

• Support community outreach initiatives to drive client/customer retention.

• Continuously develop personal selling skills and product knowledge through sales and service tools provided.

• Perform External Key Carrier responsibilities, including opening & closing responsibilities, and assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption, and related cash office audits.

• Participate in Leader on Duty functions.

Requirements

• High school diploma or equivalent education preferred.

• Minimum 1-3 years of experience in related field, preferably in Sales and/or Customer Service.

• Basic computer skills and ability to use computers and technology for information access.

• Skilled in Customer Service and Print Services experience is desired.

• Advanced selling skills.

• Strong interpersonal and communication skills.

• Adaptable to a changing environment.

• Able to assist others in a professional setting.

• Possess excellent verbal and written communication skills.

• Ability to process information/merchandise through POS register system.

• Closes attention to detail to ensure high quality production in the Print Services area.

Qualifications

• Possess a desire to continually develop personal selling skills and product knowledge.

• Drive for Results.

• Patience.

Skills

• Customer Service.

• Print Services.

• Sales.

• Technology.

• Service.

• Furniture.

• Print.

• Product Knowledge.

• Customer Relationship Management.

• Teamwork.

• Problem Solving.

• Communication.

Benefits

The company offers a competitive salary range from $16.00/hour to $19.00/hour, along with a benefits package that includes a 401(k) and more. There is also an opportunity for participation in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Pay

The salary range for this role is $16.00/hour to $19.00/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.

Schedule

This is a part-time role with a flexible schedule.