Retail Part Time Team Lead
About the role
The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, encompassing products, technology, services, furniture, and print offerings. This role involves building and maintaining customer relationships, supporting sales offerings, engaging with the local community, and contributing to a positive culture aligned with the Office Depot 5C values.
Primary Responsibilities
Print Sales and Services: Support efficient operation while driving overall store sales. Operate and assist associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time. Utilize communication tools to request assistance and coordinate service for all customers.
Operational Efficiency: Process merchandise accurately and efficiently, adhere to established procedures, deadlines, and visual merchandising standards. Identify areas for process improvement and implement plans to reduce waste and inefficiencies. Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
Client Engagement: Drive positive client satisfaction levels, coach and train associates to enhance the customer experience. Support community outreach initiatives to drive client/customer retention. Continuously develop personal selling skills and product knowledge through provided tools to deliver the total solution.
External Key Carrier and Leader on Duty: Ensure safety and security during the absence of the management team. Assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits. Perform opening or closing responsibilities, including activation/deactivation of the store’s alarm system and processes for opening or closing the store.
Education and Experience
High school diploma or equivalent education preferred.
Minimum 1-3 years of experience in related field.
Sales and/or Customer Service experience preferred.
Basic computer skills and ability to use computers and technology for information access.
Skilled in Customer Service and Print Services experience desired.
Possess advanced selling skills.
Strong interpersonal and communication skills, adaptable to a changing environment.
Able to assist others in a professional environment.
Possess excellent verbal and written communication skills.
Ability to process information/merchandise through POS register system.
Pays close attention to detail to ensure high quality production in the Print Services area.
Qualifications
Desire to continually develop personal selling skills and product knowledge.
Drive for results.
Patience.
Benefits
The company offers competitive salaries, a benefits package, including a 401(k) and more, along with plenty of opportunity to move and grow within the organization. The pay range for this role is $9.75 to $16.19 per hour, with adjustments based on state and local minimum wages. The company complies with the Equal Employment Opportunity laws and the City & County of San Francisco Fair Chance Ordinance.