Retail Part Time Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, covering products, technology, services, furniture, and print offerings. The role involves building and maintaining customer relationships, supporting sales, engaging with the local community, and contributing to a positive culture aligned with Office Depot's 5C values.

Responsibilities

• Support efficient operation in the Print function to drive overall store sales.
• Operate and assist associates on all equipment within the Print Services area to ensure correct and timely completion of customer orders.
• Communicate effectively to request assistance and coordinate service for all customers.
• Process merchandise accurately and efficiently, adhering to established procedures and deadlines.
• Identify and implement process improvements to reduce waste and inefficiencies.
• Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, AOV, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction levels by coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to retain clients/customers.
• Continuously develop personal selling skills and product knowledge through provided tools.
• Perform external key carrier responsibilities, including opening/closing duties and Leader on Duty functions.
• Ensure safety and security of the building and associates during the absence of the management team.
• Participate in cash handling, cashier, and merchandise error log reviews, register voids, tax exemptions, and related cash office audits.

Requirements

High school diploma or equivalent preferred. 1-3 years related experience in sales and/or customer service. Basic computer skills; ability to use job-related technology and POS systems. Attention to detail and experience in Print Services is preferred.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and continuous learning.

Benefits

Competitive salary range of $15.55 to $19.32 per hour, with adjustments based on state and local minimum wages. Includes a 401(k) plan and more. Opportunities for growth within the organization. Potential for participation in an incentive program, paid according to the Incentive Plan terms and conditions.

Pay, Benefits & Work Schedule

The salary range for this role is $15.55 to $19.32 per hour. The company offers a benefits package that includes a 401(k) and more. The work schedule is flexible and may vary based on the needs of the business.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all aspects of employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our Coworkers and customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties, and skills required of Coworkers so classified. Other duties may be assigned.

Application

To apply, click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.