Retail Part Time Team Lead

Primary Responsibilities

• Supports efficient operation of the Print function to drive overall store sales.
• Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
• Utilizes communication tools to request assistance within the Print Services area and coordinate service for all customers throughout the store.
• Processes merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identifies areas for process improvement and implements plans to reduce waste and inefficiencies.
• Ensures compliance with company policies, procedures, and practices; supports loss prevention efforts.
• Contributes to increasing sales and profitability through conversion, AOV, and customer satisfaction improvement initiatives.
• Drives positive client satisfaction levels by coaching and training associates to enhance the customer experience.
• Supports community outreach initiatives to drive client/customer retention.
• Develops personal selling skills and product knowledge through sales and service tools to deliver the total solution.
• Performs opening or closing responsibilities, including driving awareness of key performance indicators, providing guidance to improve results, activating/deactivating the store's alarm system, and processing opening/closing store procedures.
• Affords assistance in reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.

Operational Efficiency

• Adheres to established procedures, deadlines, and visual merchandising standards.
• Identifies areas for process improvement and implements plans to reduce waste and inefficiencies.
• Ensures compliance with company policies, procedures, and practices; supports loss prevention efforts.

Client Engagement

• Drives positive client satisfaction levels by coaching and training associates to enhance the customer experience.
• Supports community outreach initiatives to drive client/customer retention.
• Develops personal selling skills and product knowledge through sales and service tools to deliver the total solution.

External Key Carrier and Leader on Duty

• Ensures the safety and security of the building and associates during the absence of the management team.
• Partners with all associates to ensure regular loss prevention compliance.
• Performs opening or closing responsibilities, including driving awareness of key performance indicators, providing guidance to improve results, activating/deactivating the store's alarm system, and processing opening/closing store procedures.
• Affords assistance in reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.

Education And Experience

• High school diploma or equivalent education preferred.
• Minimum 1-3 years of experience in related field.
• Sales and/or Customer Service experience preferred.
• Basic computer skills and the ability to use computers and technology for information.
• Skilled in Customer Service and Print Services experience would be desired.
• Must possess advanced selling skills.
• Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
• Must be adaptable to a changing environment.
• Must be able to assist others in a professional environment.
• Pays close attention to detail to ensure high quality production in the Print Services area.

Positive and Engaging Action Oriented Integrity, Accountability & Trust

• Demonstrate passion for the brand, products, services and solutions offered to our customers.
• Must possess a desire to continually develop personal selling skills and product knowledge.
• Drive for Results Decision Quality Patience